Returns & Refunds Policy

  1. Introduction

This Returns & Refunds Policy applies to purchases made through the website located at https://saltborn.surf (“Website”).

This Policy should be read in conjunction with our Terms & Conditions and Privacy Policy.

Nothing in this Policy limits or excludes your rights under the Australian Consumer Law (ACL).

  1. Change of Mind Returns

We do not offer refunds or exchanges for change of mind, including but not limited to:

  • Incorrect size selection
  • Preference changes
  • Ordering errors
  • Delay in delivery outside our control

Please choose carefully before completing your purchase.

  1. Australian Consumer Law Rights

Under the Australian Consumer Law, you are entitled to a replacement or refund if a product has a major failure, and compensation for any other reasonably foreseeable loss or damage.

A product is considered to have a major failure if it:

  • Is unsafe
  • Is significantly different from its description
  • Is unfit for its normal purpose and cannot be easily fixed

These rights exist independently of this Policy.

  1. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photographic evidence

Once assessed, we will offer, at our discretion:

  • A replacement
  • A refund
  • A repair (where applicable)
  1. Returns Process

To request a return or refund, please contact us before sending any items back.

Returned items must:

  • Be unused and in original condition
  • Include original packaging (where reasonably possible)
  • Be securely packaged for return shipping

We reserve the right to refuse returns that do not meet these conditions.

  1. Return Shipping Costs
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
  • We recommend using a tracked shipping service
  • We are not responsible for items lost in transit during return shipping
  1. Refunds

Approved refunds will be processed to the original payment method used at checkout.

Please allow:

  • 5–10 business days for the refund to be processed after approval
  • Additional time for your bank or payment provider to reflect the funds
  1. Sale Items

Unless required by law, sale items are non-refundable.

This does not affect your rights under the Australian Consumer Law in the event of a faulty product.

  1. Third-Party Payment Providers

Payments are processed via third-party providers such as Stripe and PayPal.

Refunds will be issued in accordance with the terms and processing times of the relevant payment provider.

  1. Contact Us

For returns or refund enquiries, please contact:

SALT BORN™ PTY LTD
Email: hello@saltborn.surf
Website: https://saltborn.surf

  1. Changes to This Policy

We may update this Returns & Refunds Policy from time to time. The most current version will always be published on our Website.

© 2026 SALT BORN™ PTY LTD | https://saltborn.surf | Last updated: January 2026